Refund policy

Refund policy

Our promise
Every BELOVED BITES box is handmade with care. If something isn't right, we'll put it right.

Damaged or faulty orders
If your order arrives damaged, is faulty, or isn't what you ordered, email us at [email] within 48 hours of delivery. Include your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind?
Because our marshmallows are food, we can only accept returns of boxes that are unopened, with the seal intact. For hygiene and food safety reasons we can't accept boxes that have been opened.

• Tell us within 14 days of receiving your order that you'd like to return it.
• Send the box back within 14 days of telling us. Return postage is at your cost.
• We'll refund the price of the box and the standard delivery charge within 14 days of receiving it.

Personalised and corporate orders
Orders made to your specification, such as personalised messages, custom branding or bespoke corporate gifts, can't be cancelled once production has started, unless they're faulty.

Allergies
Please read the allergen information before you order. We can't offer refunds for allergen reasons when the allergen was listed on the product page.

Refunds
Refunds go back to your original payment method within 14 days. Your bank may take a few extra days to process them.

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